We are committed to delivering your carefully curated fashion essentials with precision and care. Every order is processed through a streamlined fulfillment system to ensure your items arrive in pristine condition. Our team meticulously verifies each product category—from contemporary footwear to timeless accessories—before dispatch, guaranteeing quality that aligns with your expectations. Depending on inventory availability and seasonal demand, processing may vary slightly, but our dedication to prompt service remains unwavering.

Orders are typically processed within 1–3 business days after payment confirmation. Delivery timelines depend on your location and selected shipping method. Domestic shipments usually arrive within 5–7 business days, while international deliveries may take 10–20 business days. Note that unforeseen circumstances like weather disruptions or customs inspections may occasionally extend these estimates. Rest assured, we proactively monitor all shipments to minimize delays.

We offer transparent pricing with options tailored to your needs:

Standard Shipping (10–15 Business Days): $15 for orders under $60.
Free Shipping (10–15 Business Days): Automatically applied to orders totaling $60 or more.

Seasonal promotions or membership benefits may occasionally provide additional shipping discounts, which will be clearly displayed at checkout.

Currently, we ship to over 50 countries across North America, Europe, and select regions in Asia-Pacific. Due to evolving trade regulations, certain destinations may face temporary restrictions—particularly for high-value shipments. Customers in remote areas or territories with complex import laws (e.g., Switzerland, Norway) are advised to review localized policies before ordering. For real-time availability, enter your address during checkout.

Once your order ships, you’ll receive a confirmation email with a unique tracking number and a link to monitor progress. For integrated carriers like DHL or USPS, live updates are accessible via their portals. If tracking details don’t update within 48 hours of dispatch, check your spam folder or contact [email protected] for assistance. Our systems sync twice daily to provide the latest status.

While rare, delays can occur due to logistical challenges. If your package exceeds the estimated delivery window by more than 5 business days, please reach out to our support team at [email protected] with your order number. For lost shipments, we initiate trace procedures with carriers and may resend or refund eligible orders after a 15-day investigation period. Documentation (e.g., customs forms) may be required for international claims.

International customers are responsible for any applicable customs fees, taxes, or import duties levied by their country. These charges are determined by local authorities and vary based on product value and category. We declare all packages accurately to comply with global trade laws but cannot predict or cover these costs. For guidance, consult your national postal service or tax agency prior to purchase. Refused shipments due to unpaid duties will incur return fees deducted from refunds.