Hey there! At Modeluxeo, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about your experience. Ever since we started this journey, we’ve made it a point to read every single email that comes our way. In fact, our founder still replies to customer messages personally whenever possible. Crazy, right? But that’s how much your voice matters to us.
Got a question about our products? Need styling advice? Or maybe you just want to share your thoughts—we’re all ears! Here’s how you can reach us:
By the way, if you’re in a hurry, try our live chat during business hours—it’s the fastest way to get help!
Let’s be honest—most companies say they value feedback, but how many actually act on it? Last year, we completely redesigned our packaging based on customer suggestions, and you know what? Our return rates dropped by 15%. Small changes, big impact.
So whether you’re thrilled with your purchase (yay!) or something didn’t quite meet expectations (we’ll make it right), please don’t hesitate to reach out. We might not be perfect, but we’re always listening.
Pro tip: Include your order number if you’re contacting us about a specific purchase—it helps us resolve things faster. And if you’re sharing a product idea? We love those! Our best-selling scarf design actually came from a customer’s sketch.
P.S. We occasionally send surprise discounts to our most engaged customers. Just saying!
